Performs general reception and administrative functions as required by the department including but not limited to answering phones and taking messages, greeting visitors, verifying benefits for outpatient physical therapy and accurately advising patients of costs for services, obtaining approval for physical therapy from insurance companies requiring authorization including but not limited to work comp and MVA; responsible for patient collections (copays/coinsurances/deductibles), ordering supplies for clinic and maintaining a clean and organized front desk area; Excellent organizational skills; Good keyboarding and computer skills required. Under General supervision of the Clinic Manager with routine interaction and guidance from the Non Clinical Operations staff.
(Entering new patient information/scheduling/attaching documents)
Licenses or Certifications:
Total Education, Vocational Training, and Experience: High School Diploma or equivalent required. Associates degree preferred. Medical office experience preferred including experience with verifying and filing insurance claims.
SKILLS AND ABILITIES
Excellent verbal and written communication skills;
Excellent organizational skills;
Ability to type a minimum of 40 wpm;
Ability to handle several tasks at one time;
Ability to interact in a positive manner and communicate well with patients, families, co-workers, and supervisor.
PROTECTED HEALTH INFORMATION:
Position has Full Access to Protected Health Information of patients on caseload.
Proficiency or Productivity Standards:
Organize and prioritize tasks and projects
Accurately complete job responsibilities within the specified time constraints to meet the needs of patients, regulatory standards and customer satisfaction
“Exceptional attendance is a requirement in order to fulfill role expectations”
Ability to speak, hear, write, and read English
Lift up to 25# from floor to desk (36”) (Occasional) Stand (Occasional)
Sustained forward bending in sitting (Frequent) Sit (Constant)
Walking up to .25 mile (Occasional) Sustained squat (Occasional)
Repetitive squat (Occasional) Kneel (Occasional)
Full body range of motion (Constant) Overhead reach (Occasional)
Grasp of various sizes and weights up to 50# (Constant) Balance (Continuous) In walking, standing, carrying, moving patients, and equipment, etc.
Push/Pull up to 75# of force (Occasional)
Indoor climate-controlled environment. Occasional travel with exposure to outdoor elements.
Potential hazards include:
* toxic/caustic chemicals
*blood or body fluids
*extreme conditions, hot or cold
*dust/fumes/gases (including asbestos)
*moving mechanical parts
*CRT (computer) monitor
*potential electric shock
*frequent, repetitive motions
*x-ray electro-magnetic energy
*Other (as listed)
*high pitched noises
*needles or other sharp objects
Office equipment such as computer, FAX, telephone, copier, calculator, etc. Assumes responsibility for equipment, inventory, safety, and security of assigned facilities